Our Process
How It Works With RWR Plumbing
We believe that getting a new boiler fitted, arranging a service or sorting out an emergency repair should be as stress-free as possible. That is why we keep things simple, clear and completely transparent from the moment you get in touch to the moment the job is done. No surprises, no hidden costs and no messing around.
Here is exactly what to expect when you choose RWR Plumbing Limited.
01
Get Your Online Quote
Start the process right here on our website. Fill in our quick online form and tell us a little about your property, your current heating system and what you need from us. It only takes a couple of minutes and gives us everything we need to come back to you with the right solution.
For straightforward jobs like boiler servicing, powerflushes and general plumbing, we can often provide a quote online without the need for a visit. For more complex work such as a new boiler installation, central heating systems or unvented cylinder work, we may arrange a quick survey to make sure we get everything right for your home.
02
Book A Home or Remote Survey
Where a survey is needed, we keep things convenient. We can carry out an assessment by video call or in person at a time that suits you. We will take a look at your existing system, discuss your requirements and answer any questions you have. There is no hard sell here and no pressure whatsoever. We will simply give you honest, straightforward advice and recommend the right solution for your home and budget.
Book A Home or Remote Survey
Where a survey is needed, we keep things convenient. We can carry out an assessment by video call or in person at a time that suits you. We will take a look at your existing system, discuss your requirements and answer any questions you have. There is no hard sell here and no pressure whatsoever. We will simply give you honest, straightforward advice and recommend the right solution for your home and budget.
02
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Your Fixed Price
Once we have everything we need, we will give you a clear, fixed price for the work. What we quote is what you pay. There are no hidden extras added on afterwards and no nasty surprises when the invoice arrives. We believe in upfront, honest pricing and that is exactly what every customer gets.
If you would like to spread the cost of a new boiler, we also offer flexible finance options. Head to our Finance Options page to find out more.
We Book You In
When you are happy with your quote, we agree a date and time that works for you. We will confirm everything clearly so you know exactly what is happening and when. We understand that your time is valuable, so we always turn up when we say we will.
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04
We Book You In
When you are happy with your quote, we agree a date and time that works for you. We will confirm everything clearly so you know exactly what is happening and when. We understand that your time is valuable, so we always turn up when we say we will.
05
The Work Gets Done
On the day, our team arrives on time and gets straight to work. We treat your home with respect, laying floor coverings and mats to protect your property throughout. Whether we are fitting a new Ideal boiler, servicing your heating system, carrying out a powerflush or sorting a plumbing issue, the job will be completed to the highest standard.
We also keep you informed at every stage so there are no guessing games while the work is underway.
Aftercare and Peace of Mind
Once the work is finished, we do not just pack up and disappear. We hoover up before we leave, make sure everything is clean and tidy and walk you through what we have done. If you have any questions after we have gone, we are always on hand.
For ongoing peace of mind, ask us about the RWR Homecare Plan, our monthly cover plan designed to keep your boiler and heating system looked after all year round.
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06
Aftercare and Peace of Mind
Once the work is finished, we do not just pack up and disappear. We hoover up before we leave, make sure everything is clean and tidy and walk you through what we have done. If you have any questions after we have gone, we are always on hand.
For ongoing peace of mind, ask us about the RWR Homecare Plan, our monthly cover plan designed to keep your boiler and heating system looked after all year round.
